Clear expectations, thoughtful service
Policies &
terms.
Thank you for choosing Wildflower Catering. By placing an order and/or submitting payment, you agree to the following policies and terms.
Cancellation policy
Plans change.
Timing matters.
More than 30 days before the event10% cancellation fee
15–30 days before the event50% cancellation fee
Within 14 days of the eventNon-refundable
- Specialty items, custom orders, rental items, or products already purchased specifically for the event are non-refundable.
- Date changes are subject to Wildflower Catering’s availability.
01
Payment
- Full payment is required before pickup or delivery unless otherwise agreed in writing.
- Payments are accepted via Zelle or credit card. A 2% credit-card processing fee applies.
- Texas sales tax of 8.25% applies to all orders.
02
Delivery & pickup
- Delivery and pickup times are estimates only and may vary due to traffic, weather, or unforeseen circumstances.
- All orders must be inspected by the customer at the time of pickup or delivery for quality and accuracy.
- Once the customer leaves the store or the delivery driver departs, the order is considered accepted.
03
Order verification
- Customers are responsible for verifying all items ordered.
- Orders placed by phone, text message, email, online, or through a third party are considered authorized by the customer.
- Photos of menu items may be requested prior to ordering for verification.
04
Refund policy
- No refunds or credits will be issued after the customer leaves the store or after the delivery driver departs.
- Wildflower Catering is not responsible for customer ordering errors.
05
Food quality & safety
- Food quality may change due to transportation time, storage conditions, reheating, or handling after pickup or delivery. Wildflower Catering assumes no responsibility once the order has been accepted.
- Customers are responsible for proper food storage, handling, and maintaining safe food temperatures after pickup or delivery.
- Party trays are sold by stated weight, piece count, or listed quantity.
06
Allergy notice
- Our kitchen is a high-volume commercial kitchen. Cross-contamination is possible.
- We cannot guarantee that any menu item is free of allergens, including but not limited to peanuts, tree nuts, dairy, eggs, soy, wheat, shellfish, fish, or sesame.
07
Pricing
- Menu items, availability, and pricing are subject to change without notice.
- Pricing, typographical, or calculation errors may be corrected at any time.
08
Force majeure
- Wildflower Catering is not liable for delays, cancellations, or failure to perform due to circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, accidents, government actions, utility outages, labor disruptions, or other unforeseen events.
09
Right to refuse service
- Wildflower Catering reserves the right to refuse service at its sole discretion.
Questions before ordering?
We’re happy to
talk it through.
